Refund policy

30-DAY FULL REFUND AND ONE-YEAR LIMITED WARRANTY

For the reasons stated below, we are prepared to offer you two options: a complete refund for your order if requested within 30 days from the invoice date, or the delivery of a replacement within a one-year period.
  1. The merchandise you receive is faulty - damaged - fractured - unable to function correctly
  2. Missing - lost items from your order
  3. The item received is incorrect (size, color, or custom)
  4. The product is not what you expected or not as described by our descriptions
Apart from the reasons mentioned earlier, here are additional factors that may preventyou from receiving a full refund within 30 days or a replacement order:
  1. Request a refund after a 30-day full refund warranty
  2. You have changed your mind and no longer desire the item.
  3. You intend to request a modification to the size, color, or customization of the item received
  4. You have selected incorrect size, address, product, or custom information, among other things.
  5. The product has incurred damage as a result of improper use, mishandling, or insufficient maintenance.

HOW TO REQUEST A REFUND OR REPLACEMENT?


STEP 1: Contact Us HERE

STEP 2: Please provide a detailed description of the issue you encountered, accompanied by a photograph of the item you received or a photo of the shipping label.

STEP 3: Obtain our support once your ticket has been received by the Customer Service department.


Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

Paypal: 3 to 5 business days
Credit card: Up to 10 business days

⚠️Limitations: The warranty policy is applicable only once per order.


Return Policy

At ArtSheen, we understand that sometimes issues may arise with your purchase, and we strive to make the return process as convenient as possible. That's why we offer a "No Need to Return" policy for certain circumstances, which means you don't have to physically return the item to us.
You don't need to RETURN your items back since it will take your valuable time and money. Just provide detailed information and photos of the items you received to let us resolve your problem.
The only action you need to do is to contact us at: Contact Us